Privacy Policy
A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. Ours can be read below.
The types of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information and why
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How we store, use, share and disclose our site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we store, use, share and disclose our site visitors' personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How we use cookies and tracking tools
The cookies and tracking tools we use are covered by the wix standard privacy policy.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Please contact us using the contact details in the footer of our website should you have any concerns about this policy.
Returns and Refunds Policy
Wonderland Plants does not offer refunds, exchanges or returns for any plants due their perishable nature. If there is significant cause for concern, please email us with your order number, photos of the plant and a detailed description of the issue within 2 days of your collection. We will assess the problem and get back to you with our solution or advice.
Non-living products are subject to return for Shop Credit up to 5 days from collection if they are in the exact same state as when they were first purchased. Wonderland Plants reserves the right to deny returns, exchanges or refunds if the product does not meet our standard of quality or policy guideline.
In the unlikely event that your order items are out of stock, we will inform you by phone or email with the option for an exchange or full refund for the item. Our team will confirm when the refund has been processed, but it can take 3-5 working days to be visible on your statement.
General disclaimer about the sale of plants
Please understand that plants are living things and as such each will differ, and that the plant you receive will not be an exact match to any of the photos shown on our website. We will always make sure that the quality of plant that you do receive is of good quality, in good condition and to the full retail value. Please also be mindful that plants take time to adjust to their new homes, the changes in temperature and light may cause them to shed a few leaves a little before they live their life in their new home.